How We Contract
Clear agreements, predictable pricing, and no surprises — here’s how we structure our work together.
At Möbius, a good partnership starts with clear, fair agreements — not surprises buried in fine print. We’ve built our contracting process to be transparent and easy to understand, so you always know exactly what you’re getting and what you’re paying for.
A simple, layered structure
Rather than one giant document, we use a layered approach. Each layer has a clear job, and together they keep your agreement organized and easy to manage as your needs change.
1. The Master Services Agreement (MSA)
The foundational legal agreement between Möbius and your organization. It covers the things that stay constant across our relationship — how we handle your data, our service commitments, confidentiality, liability, and the responsibilities on both sides. You sign it once. It’s the legal backbone everything else builds on.
2. The Service Order
The document you’ll actually spend the most time with: a plain, checklist-style menu of services — managed IT, cybersecurity, backup, internet, VoIP, hosting, and Microsoft 365 or Google Workspace. You check the services you want, we fill in the pricing, and you initial each one. Adding or removing a service later is a quick written amendment — no need to renegotiate the whole agreement.
3. Addenda (when they apply)
Some services come with specialized terms. Healthcare practices get a HIPAA Business Associate Agreement; VoIP service includes a short addendum covering 911 service and number porting. We only attach the addenda relevant to you.
What to expect on pricing
We aim to make your bill predictable. A few things worth knowing up front:
- Most services are a flat monthly fee. Each selected service and its price is clearly itemized on your Service Order before you sign.
- On-site visits may include a travel charge. Visits within our local service area are included, but dispatching a technician beyond that area may incur a travel fee. When a travel charge applies, it’s disclosed on your Service Order — you’ll always know before any work begins.
- After-hours emergency support is billed separately from your monthly fee, at the rate shown on your Service Order.
- Software licenses are passed through at cost, plus a management fee. Microsoft 365 and Google Workspace licenses are billed separately from our management fees, and you choose whether to commit monthly or annually. We’ll explain the tradeoff so you can pick what fits.
- Quoted prices don’t include applicable taxes or government-mandated charges.
Signing is simple and secure
We execute agreements electronically through DocuSeal, a secure e-signature platform. Electronic signatures are legally binding under federal ESIGN and UETA law, and we retain a signed copy and full audit trail for your records.
Want to review our agreement in advance?
We’re happy to share our Master Services Agreement so you — or your attorney — can review it before we sit down to talk specifics. Many of our clients in regulated fields appreciate the chance to vet the terms ahead of time.
Request our Master Services Agreement
This page is a plain-language overview of our contracting process, provided for general information. The terms that govern our services are set out in the executed Master Services Agreement and Service Order between Möbius and the client; those documents control.