Frequently Asked Questions
Everything you’ve wanted to know about working with Mobius — answered honestly and clearly.
About Mobius
How long has Mobius been in business?
Mobius Internet IT & Communications has been serving businesses since 1994 — more than 32 years of technology experience. We’ve evolved alongside the industry, from dial-up internet to today’s cloud-first, AI-powered environments.
Where is Mobius located?
Our office is at 4000 South Sherwood Forest Blvd, Suite 110, Baton Rouge, LA 70816. While we’re based in Baton Rouge, we provide remote IT services throughout the United States and have local technician dispatch options for clients outside our area.
What does “Mobius” mean?
The Möbius strip is a continuous loop with no beginning or end — it represents our commitment to continuous service, always-on monitoring, and unbroken support for the businesses we serve.
Services & Support
What is a managed service provider (MSP)?
A managed service provider is an outsourced IT department. Instead of hiring in-house IT staff, you partner with an MSP like Mobius who proactively manages, monitors, and supports your technology for a predictable monthly fee. You get an entire team’s worth of expertise — engineers, security specialists, helpdesk technicians — at a fraction of the cost of hiring them yourself.
Do you offer 24/7 IT support?
Yes. We provide 24/7 monitoring and emergency response for managed services clients. Standard business hours support is Monday-Friday 8AM-5PM, with after-hours emergency support available for urgent issues that can’t wait until the next business day.
How fast do you respond to support requests?
Response times depend on the severity of the issue. Critical issues (network down, security incident) get an immediate response. High-priority issues get a response within an hour during business hours. Standard requests are typically responded to within 4 hours. Our managed services plan includes a service-level agreement that defines these targets contractually.
Do you support both Mac and Windows?
Yes. We support mixed environments including macOS, Windows, Linux, iOS, and Android. We’re experienced with cross-platform management tools like Microsoft Intune, Jamf, and Entra ID, and we can integrate Mac and PC users into the same secure environment.
What if I just need help with one project?
We offer project-based work in addition to ongoing managed services. Whether it’s a Microsoft 365 migration, network upgrade, security assessment, or VoIP deployment, we can scope and execute one-time projects without requiring a long-term contract.
Pricing & Contracts
How much do managed IT services cost?
Managed services pricing depends on the number of users, devices, and services included. Most businesses pay between $100-$200 per user per month for fully managed services covering helpdesk, monitoring, security, and patching. We provide custom quotes after a free Technology Review to ensure pricing matches your actual needs.
Are there long-term contracts?
Our managed services agreements are typically 12-36 months, with flexible options for businesses with specific needs. We’re confident in our service quality and will discuss terms that work for your situation.
What’s included in the monthly rate?
A typical managed services plan covers unlimited helpdesk support, proactive monitoring, security management (endpoint protection, patching, threat response), email management, backup, vendor coordination, and reporting. Hardware, software licenses, and major projects are usually additional. Each agreement specifies exactly what’s included.
Security & Compliance
How does Mobius protect against ransomware?
We use a layered approach: SentinelOne endpoint protection with rollback capability, email security to block phishing, security awareness training for users, multi-factor authentication on all critical accounts, regular patching, immutable cloud backups, and 24/7 monitoring for threats. If ransomware does hit, our backup strategy ensures recovery without paying attackers.
Do you support HIPAA compliance?
Yes. We have a HIPAA addendum to our standard managed services agreement and experience supporting healthcare and dental practices with HIPAA-compliant infrastructure, encrypted communications, audit logging, and BAAs (Business Associate Agreements). We help you maintain compliance — though ultimate responsibility for HIPAA compliance always rests with the covered entity.
Do you support financial services compliance?
Yes. We have a financial services addendum covering GLBA, FINRA, and SEC requirements. We help banks, credit unions, RIAs, and accounting firms maintain the technical controls required for compliance with industry regulations.
Getting Started
What’s a Mobius Technology Review?
A Mobius Technology Review is a no-pressure conversation about your current technology environment. We assess what’s working, identify risks and opportunities, and provide honest recommendations. There’s no obligation, no high-pressure sales pitch, and no cost. We do this because we believe informed customers make the best long-term partners.
What happens during onboarding?
Onboarding typically takes 2-4 weeks. We document your environment, deploy our monitoring and management tools, train your team on how to request support, transition any existing vendor relationships, and conduct a security baseline review. We minimize disruption — most onboarding work happens behind the scenes.
Can you work with my existing systems?
Absolutely. We meet you where you are. We’ll inventory your current technology, identify what’s working, and recommend changes only where they make sense. We don’t insist on rip-and-replace projects unless your existing systems are creating real problems.
Still Have Questions?
Schedule a free Technology Review and we’ll answer every question specific to your business — no commitment required.